How to register with Call Before You Dig

When using Call Before You Dig to request underground service information for the first time, you will need to register your contact details before lodging an enquiry. Click the New Users link on the E-Ticket Login panel to go to the Registration page:

Next, complete the form as shown below:

• Customer Details: Here you can enter in your name and, if this is a work inquiry, you can enter your company details. If you are a homeowner, you can leave the company sections blank.
• Postal Address: Fill in the street number and name in the Street field, and then enter your town/city, state, and ZIP code. The system will try to find matches - if it does, simply click on the correct option from the drop-down list. If the system does not recognize your address (e.g. for new subdivisions or a rural area) please contact our call center on 811 for assistance.
• Electronic Contact Details: Provide at least one contact phone number. You will need to provide an email address so that we can send you an account validation email (this is also how other correspondence would arrive). If you entered a company name above, please select your Industry and User Class. Otherwise, select Homeowner/Other for these fields.
• Miscellaneous: Under this section you can nominate a security question and choose whether you would like to subscribe to our newsletter service. This subscription status can be changed at any time. Tick the box to agree to our terms and conditions, confirm you are a legitimate user with the reCAPTCHA (What is reCAPTCHA?),
• Login Details: These are the details you will use to log in to the online service. Most people use their email address as their username. If an error appears saying your username is in use, simply choose another username (e.g. firstname.lastname) and manually type it into the field.
  When choosing your password, it must be at least six characters long, and contain both letters and numerals.
• Once you have filled in all of the required information, click Sign Up to complete your registration.

If you require assistance when filling in the contact details, click on the grey question mark ? icons and these will advise you on how to fill in each section. It is important to ensure that you answer the mandatory fields correctly otherwise your inquiry confirmations may not reach you.

If some fields are not filled correctly, you will not be able to sign up. Any incorrect fields will be highlighted.

After clicking Sign Up, you will be sent a registration email with a validation link - this link must be clicked before you can begin lodging inquiries, and will expire after 3 days. If you do not receive the registration email, please check your junk/spam folders, or contact our call center on 811 or 1-800-922-4455. Click here for more information on validating your account.

Tip: If you notice that any fields on the form are red, it means they have been entered in the wrong format or are not otherwise recognized by the system. After changing the info in these fields to the right format they may remain red (e.g. Primary Phone #). This is normal. You may need to press the Sign Up button twice - the first click will get the system to re-read the form to recognize the change, then the second click will sign you up.