How to search your Ticket History

If you need to access jobs you have lodged previously, on your Console screen under the User Enquiry History section, you will see up to 5 of your most recent enquiries. If the job you need to look at is shown here, click on the ticket from the list to view its Summary page:

If you need to view an older job, it can be searched by clicking the History button:

A search may be conducted by using a ticket number, town/city, date, ticket type.

1. To search by Date, choose a beginning and ending date range and click Search.  When searching by any other criteria, a valid date range is required for the search.

2.  To search by Ticket Number, Ticket Type or User Reference, choose the appropriate category from the Filter By drop-down menu and enter the details in the next field. 

Click the Search button to start the search for your jobs once the information is entered. 

 Click the ticket to open the job's Summary Screen. This will display the job's ticket details, lodgment details, and contact information for the notified asset owners.  From there, you may also perform various ticket Actions like Renew, Cancel, Continue or Copy.