How to edit your Account details

If you need to edit your Call Before You Dig contact details, this can be done by clicking the User Profile button on the top right-hand side of the screen once you are logged in:

Here you will see a similar form to the one you used to register, and this is where you can update your Account details any time you need to:

• Customer Details: Here you can update your name and, if this is a work account, you can enter your updated company details.
• Postal Address: Fill in the street number and name in the Street field, and then enter your suburb and ZIP code. The system will try to find matches - if it does, simply click on the correct option from the drop-down list to update your address. If the system does not recognize your address (e.g. if it is a new subdivision or remote area), please contact our call center on 811 to update this for you.
• Contact Details: If your phone number(s) or email address changes, these can be updated here. Please ensure your email address is current, as this is how we send out your ticket confirmations. If you entered a company name above, please select your Industry, otherwise, select Homeowner. Also select your User Class.
• Login Details: These are the details you will use to log into the online service. Every username must be unique - most people use their email address as their username, or you can set it as something else (e.g. if you work for a company where multiple people are using the same email for their CBYD inquiries, only one of those people will be able to use that email as their username). When choosing your password, it must be at least six characters long, and contain both letters and numerals.
• Security: You can update your security question here. This is used sometimes when you ring the call center if we need to verify your identity. We suggest picking an answer that only you will know - for example, you could set "Your Birthday" as "Goldfish".
• Miscellaneous: Here you can choose to subscribe to our newsletter service. This subscription status can be changed at any time. You will also be prompted to confirm the changes are legitimate with the reCAPTCHA checkbox.

Click the Save button once your changes have been made, and the updated details will take effect immediately. If you wish to check this, they will be reflected in the Details panel on the left-hand side of the Console home screen.

If you require assistance when filling in the account details, click on the orange question mark (?) icons and these will advise you on how to fill in the sections. If further help is needed, please contact our call center on 811 or 1-800-922-4455.