I have a question about the e-Ticket process

What if I cannot find the location I am searching for?

Have you tried the other search options available in the search type drop down (Coordinate, Intersection, Road name)? You can also try entering your address in an adjacent Town, in case the location is close to the municipal boundary. As a last resort, you can contact the Call Center and an operator will try to assist you.

For more information on locating and drawing your dig site, please see our How to use the Location screen article.

Which drawing tool should I use?

When you perform a search the map will be automatically positioned with a cross hair (blue circle) at the location we have found. You will need to draw your site on the map to accurately describe the area you are working in. As a guide the drawing tools provide:

• Line – Allows you to select a narrow area or trench that could extend for a long distance
• Area (Polygon) – Allows you to describe a broad area ensuring that your entire work site is covered
• Circle – Useful for works at intersections or to describe pole replacements, for example.

Important: when using the drawing tools, follow the instructions on the map to help you understand how they work. Remember to double click to finish drawing lines and polygons.

For more information on locating and drawing your dig site, please see our How to use the Location screen article.

Is there a limit to the size of a ticket which I can submit?

Yes, the size of a ticket is limited for each specific drawing tool as follows:

• Line – max 2500 feet
• Area - max 6253826ft²
• Circle - min 100ft to max 2500ft

I have submitted a ticket, what should I do now?

Details of your ticket and your contact information will be passed onto all Utility Owners/Members who are protected by Call Before You Dig. You will see which utilities these are on your ticket confirmation sheet.

Important: Do not start work until you have markings at your job site or have received a response from all Utility Owners.

For more information, please see our What happens after submitting a Call Before You Dig ticket? article.

Can I change or cancel an existing ticket?

Once you submit your ticket, the information is automatically processed and passed onto our Utility Owners/Members. If you wish to cancel your ticket, you may do so via the Actions button on the confirmation page, then click Cancel 

For more information, please see our Can I amend or cancel my Call Before You Dig ticket?  article.

What is the ticket confirmation used for?

The Ticket Confirmation is your record of the Utility Owners/Members who have had their facilities searched against your ticket details. A Request has been sent to each Utility Owner with your contact details. When you receive correspondence back from the Utility Owners, you should tick them off the list. It is very important that you make sure you receive information from all Utility Owners/Members on the list provided before commencing any work.

I have not received my ticket confirmation sheet, what should I do?

You can have the Ticket Confirmation re-emailed to you. Go to the Home screen and click on the History button. Perform a search for your ticket and click the Resend PDF button. This will result in the same Ticket Confirmation being emailed back to you. Always check your Junk email box; you may need to change these settings.

How can I get help using the e-Ticket system?

Online Help is available throughout the service. Simply click on the grey question marks in each section, or use the Help widget in the bottom right corner of the screen. If you still require assistance, please call us about your query.

For an overview of how to use the website, please see our How to lodge a Call Before You Dig ticket article.